Senior Cloud Engineer

This business is looking for a versatile and client-focused Engineer to join a growing team. This role is ideal for someone with strong technical foundations who’s ready to take ownership of client environments and grow into a relationship-driven position. You’ll provide end-to-end support from 1st to 3rd line across on-premise and cloud-based infrastructures, while developing trusted partnerships with clients.

Key Responsibilities

• Deliver hands-on support across 1st, 2nd, and 3rd line issues for client environments.
• Manage and maintain hybrid infrastructure (on-premise servers, Azure, Microsoft 365).
• Maintain and support identity and access management platforms, including Active Directory and Azure Entra ID.
• Provide technical support via helpdesk, remote tools, and on-site visits.
• Collaborate with clients to understand their needs and proactively improve their IT environments.
• Escalate and resolve complex issues, ensuring timely and professional communication.
• Maintain accurate records of time, billing, and ticketing using ITSM tools.
• Support and contribute to ITIL-aligned service delivery processes.
• Assist in onboarding new clients and projects, including documentation and setup.
• Ensure compliance with information security best practices and policies.
• You will be required to participate in an on-call rota, providing support outside of standard working hours as scheduled.

Skills & Experience Required

• 5+ years of experience in IT support or infrastructure engineering.
• Strong knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Experience with Microsoft 365 services, including Microsoft Entra ID and hybrid identity setups.
• Familiarity with ITIL framework and ITSM tooling.
• Understanding information security principles and data protection.
• Excellent troubleshooting and diagnostic skills across hardware, software, and networks.
• Strong communication skills and a client-first mindset.
• Ability to manage time effectively and work independently or as part of a team.
• You must hold a full driving license.

Desirable

• Experience working in a managed service provider (MSP) or consultancy environment.
• Exposure to cloud migration projects or hybrid cloud architecture.
• Certifications such as Microsoft Certified: M365 Administrator, ITIL Foundation, or similar.